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COVID-19: We are ready
To all Florida City Gas customers:
The last few days have brought about a lot of change in the way we live, interact and conduct business. During this time, you can continue to count on safe, reliable and affordable natural gas service from Florida City Gas.
As we look ahead to the next few weeks, we’re doing what we can to support the precautions put in place by the Centers for Disease Control to keep COVID-19 from spreading. This is especially important because all of our employees live and work within the same communities we serve. With that in mind, here are some changes we’ve implemented, effective immediately:
- We are taking actions to protect our employees, customers and the general public: Out of an abundance of caution and our commitment to protecting the health and safety of our employees our customers and the general public, we will take an extra step when scheduling appointments requiring in-house or in-business visits. When confirming appointments, our employees will ask you brief questions regarding the health and travel history of those who have been inside the property. Our field technicians will also ask you the same questions and will take additional precautions to work safely when entering your home or business. This may include wearing gloves for additional protection, conducting frequent hand sanitizing and practicing social distancing by standing at least six feet away.
- We are supporting our customers facing hardship: We understand the current COVID-19 situation is affecting some of our residential and business customers, and we want you to know we’re here for you. We are currently not disconnecting service for customers who are unable to pay and are working with customers on extended payment plans. You may contact us at 1.800.993.7546 from 9 a.m. to 5 p.m. If you’re experiencing hardship as a result of COVID-19, federal, state and local authorities may also have resources available to help you. A good place to learn more is on our Energy Assistance page. To access your account information, visit the My Account Portal.
- Be aware of scammers: Scammers may attempt to target Florida City Gas customers, threatening disconnection of service and asking for immediate payment over the phone. We will never ask for your personal information over the phone or demand payment using money orders or gift cards. Protect yourself by avoiding utility scams.
You have my commitment that the Florida City Gas team is ready for whatever COVID-19 brings our way, and we will continue to work hard to ensure we deliver to you safe, affordable and reliable natural gas service. Thank you for being our customer. Please stay safe.
Vice President and General Manager of Florida City Gas