COVID-19: Payment assistance and extensions
The COVID-19 pandemic has resulted in unprecedented circumstances in many areas of our lives. As our team remains focused on continuing to provide you with reliable and safe natural gas service, we want to assure you that we’re here to help you during this difficult time.
We know that many of our customers are uncertain about when they will be able to work and pay their bills. Some of our business customers who are part of the fabric of the communities we serve have had to close their doors, impacting their ability to pay their employees and their bills.
Our customer service representatives are here to help customers facing hardship. We will maintain your account as active by extending payment due dates and waiving late fees. Our team is available to help at 1-800-993-7546.
We’ve also made changes to the personal protective equipment we provide our customer-facing employees, who continue practicing social distancing when entering customers’ homes and businesses. We kindly ask our customers to do the same so we can prevent the spread of any potential illness, including COVID-19.
As we continue monitoring current updates and navigating the effects of this virus, we will keep you informed on our web and social media pages. We ask that you please continue to be aware of people seeking to take advantage of situations like this to scam our customers. We will never ask for your personal information over the phone or demand payment using money orders or gift cards. Protect yourself by avoiding utility scams.
We wish you and your loved ones the very best.