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Frequently Asked Questions

Q. How do I know if natural gas service is available in my neighborhood?
A. Just email us or call us (800.993.7546 and choose option 5) with your street address, and we’ll tell you whether we have a natural gas main near your home. If we do, there is usually no charge to connect your home to our gas main with a service line.

Q. What if my home is not near a natural gas main?
A. Depending on the distance between your home and our gas main, we may still be able to serve you. However, you may have to pay a portion of the cost for extending our gas main to your home.

Q. I currently heat with oil. What are the benefits of changing to natural gas?
A. If you heat with oil, you could be experiencing the following problems:

  • Frequent oil deliveries
  • Unpredictable oil prices
  • The high cost of maintaining old oil heating equipment
  • Sooty walls, carpeting, furniture and draperies requiring constant cleaning
  • Leaky oil tank (and the high cost of clean-up)

Heating with natural gas offers the following advantages:

  • Natural gas burns cleaner than oil
  • Natural gas is reliably supplied
  • Rates are stable because of government regulation
  • Natural gas heating equipment allows for a higher level of efficiency
  • Switching to natural gas is simple and affordable

Q. I currently heat my home and my water with electricity. What are the benefits of changing to natural gas? 
A. Natural gas is the most efficient way to heat your home and your water. Consider these facts:

  • With natural gas you can feel the warmth. That's because unlike cooler air from an electric heat pump, a gas furnace delivers air that's as much as 25 degrees warmer. Natural gas also delivers a steady flow of warm air that heats your home faster while using less energy.
  • You can expect your gas furnace to last twice as long as an electric heat pump.
  • According to the Department of Energy, 90% of the natural gas delivered directly to your home is useful energy. Electricity, on the other hand, loses more than two-thirds of its usable energy as it is generated and sent to your home.
  • If you were to convert an electric water heater to a natural gas water heater, you would save the same amount of carbon dioxide emissions in one year as recycling 1.7 tons of waste.

Q. I currently use propane. What are the advantages of changing to natural gas?
A. Since propane prices are not regulated, they can rise quickly when supplies get tight in winter. Heating with propane also requires you to have a storage tank on your property, and you have to pay your supplier every time it's filled. With natural gas, you don’t need a storage tank; we send it to your home through underground pipes, as you need it. And you pay for natural gas only after you use it.

Converting your propane furnace, boiler, water heater, range or dryer is easy. You don't have to buy new appliances; just have a qualified contractor adjust your current propane appliances to run on natural gas. Call us at 800.993.7546 and choose option 5  to learn more.

Q. Who should convert my systems to natural gas?
A. Only a qualified contractor should remove your old equipment and install a new natural gas water heater, furnace or boiler. Call us at 800.993.7546 and choose option 5 to learn more.

Q. I already have natural gas service in my home for my stove. How can I convert other systems to run on natural gas?
A. You'll need to have a qualified contractor do the work. Call us at 800.993.7546 and choose option 5 to learn more.