What’s New: A More Seamless Customer Experience For You!
Florida City Gas (FCG) has launched a new customer information platform to streamline operations and provide a more seamless customer experience.
Visit FloridaCityGas.com/Login to access our new customer portal.
Here’s what you can expect:
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A new account number
Starting April 14, you will see a new 12-digit account number on your FCG bill.
A new customer experience online
Our new customer portal will provide you with a more seamless and easy-to-use experience with new and helpful features to better help you manage your account online.
Q-and-A
We look for ways to make our operations and our customers’ experience with us smoother and easier. Our new customer information platform will allow us to streamline our operations and provide you with a more seamless experience with new helpful features online.
You can visit FloridaCityGas.com/myaccount and log in using your same user ID and password.
After logging in, you will be prompted to update your password for security purposes.
Starting April 14, you will see a new 12-digit account number on your FCG bill.
You can also find your new account number when you login to our new customer portal here.
You will need to update your institution’s bill payment portal with your new account number. Please contact your financial institution for specific instructions on how to complete this step. We are unable to contact your financial institution on your behalf.
Our new customer portal will only allow one unique user to access an account. You will not be able to assign multiple user IDs to the same account.
We hope to restore this feature in the coming months.
If you have any questions, please contact our Customer Care team at 800.993.7546, available Monday – Friday, 7 a.m. to 7 p.m
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