Frequently Asked Questions

Accessing Your Account Online

Your 12-digit account number can be found at the top of your bill.

View Sample Bill

    1. I had an online account, but haven’t logged into the new customer portal.
      • We migrated to a new customer online portal in April 2025.
      • If you haven’t registered on the new portal, visit https://www.floridacitygas.com/login
      • Then, click “Register Now” to get started. You will need your 12-digit account number and the last 4-digits of the account holder’s ID to complete registration.
    2. I registered on the new customer portal and forgot my login credentials.
      • Visit https://www.floridacitygas.com/login
      • Select “Forgot Password” if you have your username and email address.
      • Select “Forgot Username” if you have your 12-digit account number and email address.
    3. I am registering for the first time and need my passcode/ID to complete registration:

  1. To access your account online for the first time, visit https://www.floridacitygas.com/login
  2. Then, click “Register Now” to get started. You will need your 12-digit account number and the last 4-digits of the account holder’s ID to complete registration.
  3. Your 12-digit account number can be found at the top of your bill.

    View Sample Bill

Billing and Payments

To sign up for eBill, which will replace your printed and mailed statement, sign in to your account. Then click on the round Account icon on the top right of the page (it has a person’s silhouette inside the circle). Click on Account Settings and select the Programs menu. Scroll down to eBill and select Enroll Now.

Safely and conveniently deduct your bill payment from your bank account or credit card each month for free. If it’s your first time, log on to our new customer portal. Then, you will be automatically redirected to Speedpay®, a third-party payment partner. By using AutoPay, you will automatically be enrolled in paperless billing. It may take one to two billing cycles for AutoPay to be set up on your account. Get started now.

Payment is due by the date shown on your bill under “please pay this amount by.” Learn more about reading your bill here.

We offer a wide variety of bill payment options for your convenience. Review our payment options page to learn more.

Thank you for signing up for safe, reliable and affordable natural gas with us! To make things easier for you, we have created a short guide of helpful information to help you manage your account.

Sorry, we cannot accept cash payments. Please only send a check or money order if you are sending a payment through the mail.

Please send your payments to Florida City Gas, P.O. BOX 750059, Atlanta, GA 30374-7859. Remember to either enclose your remittance stub or note your account number on your check.

Yes. Pay your bill using your bank’s free online payment service. It may take three to five business days for us to receive your payment. Before submitting payment, make sure your account information is correct. Invalid or missing account information may delay payment.

Sometimes customers need a little more time to pay their natural gas bill and we try to be as flexible as possible. We offer payment arrangements for qualifying customers by temporarily extending the due date of their bills. Contact us at 800.993.7546 to speak with a customer service representative regarding payment arrangements.

We’re committed to working closely with customers to develop a plan that helps them fulfill their personal responsibility for their balance. For residential customers, we offer Energy Assistance through assist agencies. Commercial customers may qualify for government aid. Visit the SBA resources page for more information.

To speak with one of our team members regarding your upcoming disconnection, please call 800.993.7546.

Contacting Florida City Gas

Our customer service phone number is 800.993.7546.

We will contact you through U.S. mail and email. It is important to note where Florida City Gas communications originate from to prevent potential scams. We encourage customers to always look at the email address and return address of any communication regarding your account to ensure it is legitimate. Here is what to look for:

Our return address: Florida City Gas, PO BOX 750059, Atlanta, GA 30374-7859

Please call 800.993.7546 to start, stop, move, or transfer service.