Frequently Asked Questions

Accessing Your Account Online

  1. To look up your account, go to our account lookup tool page.
  2. You will need to enter your name and zip code or your phone number and zip code. Please select an option under the drop down menu titled “Find using.”
    • If you choose to enter your name and zip code, you will be asked to type in your first initial, last name, zip code, and the last four of your social security number.
    • If you choose to enter your phone number and zip code, you will be asked to enter your phone number, zip code, and the last four of your social security number.
  3. Then, click on the “find account” button on the bottom right, and you will be able to view your account number. Please take note of your account number for your records.

    1. To access your account using your existing user ID, visit floridacitygas.com/login.
    2. Enter your user ID. This is the User ID you previously used to log in to your Florida City Gas account.
    3. Click continue, then you will be asked to find your account by entering personal information. Here are three different ways you can search your account.
      • Enter your old or new Florida City Gas account number, or
      • Enter your phone number, or
      • Enter your email address, or
      • Enter your zip code
    4. Once you enter your personal information, click continue.
    5. Now you will be asked to reset your password. Please select 8-25 characters with at least one letter, one number. Please note no special characters are allowed.
    6. Once you create your new password, select continue.

Now you should be able to view your account summary to manage your account.

  1. To access your account online for the first time, visit Floridacitygas.com/new-register.
  2. Enter your e-mail address. This will be your user ID moving forward.
  3. Enter your old or new Florida City Gas account number. If you don’t have your new account number, you can find it by clicking the blue text that says, Need help finding your account number?.
  4. Once you enter your account number, please enter the last four digits of your social security number and click continue.
  5. Now, you will need to create a password. Please select 8-25 characters with at least one letter, one number. Please note no special characters are allowed.
  6. Click continue.
  7. You should now be able to review your account information. If you used your old account number to log in, please note your new account number on the right. Confirm your account information and click submit.

Billing and Payments

To sign up for eBill, which will replace your printed and mailed statement, sign in to your account. Then click on the round Account icon on the top right of the page (it has a person’s silhouette inside the circle). Click on Account Settings and select the Programs menu. Scroll down to eBill and select Enroll Now.

Safely and conveniently deduct your bill payment from your bank account or credit card each month for free. If it’s your first time, log on to our new customer portal. Then, you will be automatically redirected to Speedpay®, a third-party payment partner. By using AutoPay, you will automatically be enrolled in paperless billing. It may take one to two billing cycles for AutoPay to be set up on your account. Get started now.

Payment is due by the date shown on your bill under “please pay this amount by.” Learn more about reading your bill here.

We offer a wide variety of bill payment options for your convenience. Review our payment options page to learn more.

Thank you for signing up for safe, reliable and affordable natural gas with us! To make things easier for you, we have created a short guide of helpful information to help you manage your account.

Sorry, we cannot accept cash payments. Please only send a check or money order if you are sending a payment through the mail.

Please send your payments to Florida City Gas, P.O. BOX 750059, Atlanta, GA 30374-7859. Remember to either enclose your remittance stub or note your account number on your check.

Yes. Pay your bill using your bank’s free online payment service. It may take three to five business days for us to receive your payment. Before submitting payment, make sure your account information is correct. Invalid or missing account information may delay payment.

Sometimes customers need a little more time to pay their natural gas bill and we try to be as flexible as possible. We offer payment arrangements for qualifying customers by temporarily extending the due date of their bills. Contact us at 800.993.7546 to speak with a customer service representative regarding payment arrangements.

We’re committed to working closely with customers to develop a plan that helps them fulfill their personal responsibility for their balance. For residential customers, we offer Energy Assistance through assist agencies. Commercial customers may qualify for government aid. Visit the SBA resources page for more information.

To speak with one of our team members regarding your upcoming disconnection, please call 800.993.7546.

Contacting Florida City Gas

Our customer service phone number is 800.993.7546.

We will contact you through U.S. mail and email. It is important to note where Florida City Gas communications originate from to prevent potential scams. We encourage customers to always look at the email address and return address of any communication regarding your account to ensure it is legitimate. Here is what to look for:

Our return address: Florida City Gas, PO BOX 750059, Atlanta, GA 30374-7859

Please call 800.993.7546 to start, stop, move, or transfer service.