Avoid Utility Scams

Your personal safety and financial security are important.

Be vigilant and protect yourself from scams, fraud and imposters. Utility scams continue to intensify with high pressure tactics and increasing use of technology. Know what to look out for when you’re confronted by a suspicious call or email.

If you need more information or want to report a utility scam, contact customer service today at 800.993.7546.

How You Can Protect Yourself From a Scam

Customer Service Calls

When a customer service representative contacts you by phone regarding the status of your account or to discuss payment, they will identify themselves as a Florida City Gas employee. If you want to verify that the call is legitimate, request to have the representative confirm information about your account that only you and the company would have access to, including:

  • The date of your last payment
  • The amount of your last payment
  • Your account number

Phishy Emails

We will never ask for account or credit card information in an email. You can safely access and make changes to your account information and payment methods using our secure online customer portal.

Field Representatives

Whenever a field service representative or one of our contractors visits your home or business, they will provide Florida City Gas identification. If you have further concerns, please contact customer service to confirm that a representative has been scheduled to work at your premises.

Florida City Gas will never demand payment by any one specific method such as prepaid debit/ATM card or checking account, or apps like Zelle and Venmo.