Doral Customer Care Day:
Book Your Appointment Today
In-Person Support. Real Solutions.
Florida City Gas is hosting Customer Care Day to give customers convenient, in person access to account support in the Doral area. Whether you have questions, need help navigating your account or want to explore assistance options, our customer care specialists are here to help.
To make your visit as smooth as possible, we encourage you to reserve your appointment in advance using our online booking tool.
Reserve Your Appointment
Appointments are available during the following dates and times:
Tuesday, May 12, 2026
8 a.m. to 7:30 p.m. EDT
Please select a topic below and follow the instructions to secure your spot.
Help Is Available
If higher winter electric bills are difficult to manage, Florida City Gas offers programs and resources to help support customers experiencing financial hardship.
Energy Assistance Programs
Income eligible households may qualify for assistance through local social service agencies that partner with Florida City Gas. Support may include bill payment help, emergency assistance, and community resource referrals.
Call 800.993.7546 to learn about programs available in your area.
Payment Extensions
Need more time to pay your electric bill? Customers may request a payment extension for short term flexibility. All extensions must be requested before the bill due date.
Call 800.993.7546 or submit a request at
floridacitygas.com.
Low Income Home Energy Assistance Program (LIHEAP)
Some electric customers may qualify for LIHEAP, a federally funded program that helps with home energy costs. Availability and eligibility vary by county.
To apply for LIHEAP funds, visit:
Low-Income Home Energy Assistance Program (LIHEAP).
Budget Billing
Budget Billing helps make monthly bills more predictable by averaging electricity costs throughout the year. Enrollment is free and available to eligible customers in good standing.
Learn more about Budget Billing.
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